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Operations Manager job in Lisbon at Webhelp Portugal

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Operations Manager at Webhelp Portugal

Operations Manager

Webhelp Portugal Lisbon Full Time
Required languages: French
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About the job role:

As an Operations Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.



As an Operations Manager, you will:
  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turn over and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and customer visits
  • Performance of multiple tasks inherent to team management




We offer you:
  • Competitive base salary according to experience
  • Meal allowance paid in voucher card (7,23€ net per working day)
  • Performance-based bonus
  • Private Health Insurance with a dental care plan
  • Continuous development and career growth opportunities on a local and global level




Life at our company:
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.
  • We promote inter-company mobility to work at any of our sites around the world.

Recommended Skills

  • Customer Relationship Management
  • Human Resources
  • Leadership
  • Production Support
  • Quality Management
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ7409