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Service Desk Administrator with Turkish job in Gdańsk at Wipro Technologies

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Service Desk Administrator with Turkish at Wipro Technologies

Service Desk Administrator with Turkish

Wipro Technologies Gdańsk, Pomeranian, PL Full-Time
Required languages: Turkish
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Candidate must be fluent in Turkish

Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.

What are we looking for in a candidate?

  • IT Customer Support experience is preferred.
  • Good communication skills in English
  • Team player
  • Interactive personality
Turkish (Most Fluent Language)

Recommended skills

Technical Assistance
English Language
Team Working
Complex Problem Solving
Information Technology
Communication
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Job ID: SDA T