Head Operations- French Speaker job in Aveiro at Webhelp Portugal

About the job role:

As Head Operations, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.

As a Head Operations, you will:

• Analyze project results and define the necessary action plans
• Ensure quality/customer demands efficiently
• Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project
• Manage turnover and absenteeism and put in place necessary action plans
• Ensure the availability of production means (material, tools, technical resources) and human resources
• Ensure the reporting requirements of the project
• Prepare and lead production/steering committees and customer visits
• Performance of multiple tasks inherent to team management

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance paid in voucher card (net)
• Transportation allowance
• Opportunity to professionally grow inside the company
• Possibility of a permanent contract after 6 months

Life at our company:

• We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
• Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
• Work in a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
• New and modern offices in Aveiro, Portugal.