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Head Operations- French Speaker job in Aveiro at Webhelp Portugal

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Head Operations- French Speaker at Webhelp Portugal

Head Operations- French Speaker

Webhelp Portugal Aveiro Full Time
Required languages: French
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About the job role:

As Head Operations, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.

As a Head Operations, you will:
  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turnover and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and customer visits
  • Performance of multiple tasks inherent to team management

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Transportation allowance
  • Opportunity to professionally grow inside the company
  • Possibility of a permanent contract after 6 months

Life at our company:
  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • New and modern offices in Aveiro, Portugal.

Recommended Skills

  • Customer Relationship Management
  • Human Resources
  • Leadership
  • Production Support
  • Quality Management
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ6949