Italian + Spanish Quality Analyst for Porsche - Lisbon, Portugal job in Lisbon at Sitel Portugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?
Are you Italian and Spanish fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in the sunny and happy Lisbon? 
So we have the perfect opportunity for you!
 
In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  
 

As a Quality Analyst, you will be responsible to meet these objectives through quality metrics analysis, and supporting Operations/ Client decisions.

• Deliver appropriate feedback on the quality of the service to ensure adherence to procedures
• Attend and participate in meetings with Operations to discuss outputs of monitoring
• Provides relevant information for Monthly Quality Reports
• Give feedback to the training department about issues arising from monitoring
• Participate in monthly calibrating sessions to ensure consistency

To succeed in the role, you will need to have:

• Native or fluent level of Italian and Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong verbal and written communication skills
• Good organization / time management skills
• Able to effectively use Microsoft applications
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to CSRs which lead to performance improvement.
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Background

• College degree or directly related work experience
• Minimum of 12 months call center experience, preferably as a Product Specialist/Mentor
• Successful coaching and management of others

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

•    Competitive wages and stability
•    Private healthcare & dental insurance (after six months of employment)
•    Continuous learning/development opportunities and competitive career opportunities
•    A safe, friendly, creative, innovative and technological organization
•    International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today at [email protected]