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Customer Advisor for Retail Company - Italian Speaker job in Lisbon at Webhelp Portugal

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Customer Advisor for Retail Company - Italian Speaker at Webhelp Portugal

Customer Advisor for Retail Company - Italian Speaker

Webhelp Portugal Lisbon Full Time
Required languages: Italian
Apply on company site




About the job role:

As a Customer Advisor, you will have the opportunity to empower your valuable skills while gaining a privileged view inside one of the biggest online retailers in Europe, that offers daily exclusive sales of famous brands.

As a Customer Advisor, you will:
  • Confer with customers by email, social media, or phone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
  • Managing customers' expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Work on continuous improvement for customer satisfaction


We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • The contract is a 12 month (renewable contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program


Life at our company:
  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Benefit from our modern amenities, many discounts on local businesses, company parties, events, and much more
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace: Work on-site in a new and modern office in Parque das Nações, Lisbon, Portugal


Recommended Skills

  • Business Process Improvement
  • Customer Satisfaction
  • Purchasing Process
  • Sales
  • Social Media
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ7476