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Customer Experience Advisor - Spanish Speakers job in Oeiras at Webhelp Portugal

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Customer Experience Advisor - Spanish Speakers at Webhelp Portugal

Customer Experience Advisor - Spanish Speakers

Webhelp Portugal Oeiras, PT Full-Time
Required languages: English / Spanish
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Mission :

As a Customer Experience Advisor, you will:
  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers namely with regards to software functionality
  • Provide technical support and troubleshoot of system configurations and network settings
  • Provide accurate and real-time responses to the viewer’s inquiries.
 
 



Profile :

We are looking for:
  • Native or Proficient in Spanish (C2)
  • Fluency in English (B2)
  • Passionate about entertainment and media enterprise
  • Excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Familiarity with digital streaming services and devices
  • Have a positive and can-do attitude
  • Previous experience in Customer Service is highly valued
  • For non-EU residents, it is mandatory to have a valid work permit.



Advantages :

We offer you:
  • Opportunity to professionally grow in a unique start-up project
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home*
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Oeiras, Lisbon, Portugal.


 

Recommended Skills

Troubleshooting (Problem Solving)
Spanish Language
Receptive
Data Streaming
Technical Support
Passionate
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Job ID: 711