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Customer Service Agent - Dutch Market - Dyson job in Bratislava at CPM International

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Customer Service Agent - Dutch Market - Dyson at CPM International

Customer Service Agent - Dutch Market - Dyson

CPM International Bratislava, SK Full Time
Required languages: Dutch / English / Slovak
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*HYBRID WORKING OPPORTUNITY*

► Who we are:

CPM International is an award-winning contact centre. with clients such as Dyson, Colgate and Harley Davidson.

We are looking for employees with a fluent level of Dutch to strengthen our vibrant and motivated customer service team to interact with owners of some of the most innovative and stylish Dyson products in the world.

Our client Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners. If you thrive on challenge and are excited by innovation, this could be an exciting career step for you.


► Your daily tasks:

  • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
  • As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
  • In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
  • You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
  • You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.

Requirements

  • Dutch C1 level, and English B1-B2 level.
  • Be eligible to work in Slovakia, and resident in the Slovakian territory
  • Be a real team player - we believe in our employees and support you in any way so you can improve and grow together with the company
  • Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
  • Have good computer skills and experience with MS Office
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Dedicated, hardworking and passionate about giving a great customer experience.
  • Ability to connect with customers, build rapport and show empathy.
  • Ability to navigate various software platforms simultaneously.
  • Well organised and able to prioritise the workload with the ability to work under pressure.
  • Flexible and able to adapt to change easily as this is a fast-paced and changing environment.
  • Professional, proactive, with a “can-do” attitude.
  • Experience of soft skills related topics including customer service and sales
  • Experience in the customer service industry and ideally in a Contact Centre environment is a plus

Benefits

**Option to work remotely within the Slovakian territory or office based in Bratislava**

  • Start date: 19th October 2022c
  • Permanent Contract (Indefinite).
  • Highly competitive base salary of €16,500 per annum on a full-time basis
  • Working hours: full-time (40 hours per week) or part-time (multiple part-time options available)
  • 5 €/day meal voucher (100€/month - applicable if you work at least 4h/day, and 20h/week)
  • A commuting allowance of €50 per month (€600 per annum) for 100% office-based employees, and a working-from-home allowance of €50 per month (€600 per annum) for employees working from home.
  • The possibility to apply for flexible working options: either 100% in the office, 100% working from home, or a hybrid solution, after successful completion of your probationary period.
  • Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
  • Fully paid training that optimally prepares you for your job.
  • Outstanding work location and facilities in our brand-new offices in Bratislava.
  • Best in class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment


Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

We're looking forward to your application!

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Apply to this job.
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Job ID: B72487D67C