0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Customer support for the transportation leader – Danish at Teleperformance

Customer support for the transportation leader – Danish

Teleperformance Αθήνα, GR Full Time
Required languages: Danish / English

Are you keen on vehicles? Do you want to keep the world moving? Join our Customer Support team in Athens and work for the transportation leader!

At Teleperformance Greece we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

Join the customer support team of one of the world's largest commercial vehicle manufacturers.

What you will do

  • Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

  • Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.

  • If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.

  • De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties

  • Answer questions about customer service, technical and product concerns, and general corporate matters.

  • Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.

  • Answer and assisting on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.

  • Maintain a customer relationship database and follow up on customer contacts.

What you will bring

  • Excellent command of Danish

  • Good communication skills in English

  • A high school diploma or its equivalent is required.

  • A basic awareness of automotive roadside assistance procedures

  • Work experience with knowledge management systems and information research

  • Professional expertise with ticketing and roadside assistance is preferred.

  • Previous experience working in a contact center or managing mail is preferred.

What we offer

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))

  • Competitive monthly salary + 2 extra salaries per year

  • [ Link removed ] : Bring a Friend and get up to €2.000 depending on the language

  • Private Health Insurance

  • Numerous benefits and discounts

  • Full training by certified instructors

  • Professional growth & [ Link removed ]

  • [ Link removed ] as well as [ Link removed ]

  • Free online Greek language courses

  • State of the art premises, providing a great working environment with relaxing break areas

  • Work for a [ Link removed ]  that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ]  to all, regardless of gender, ethnicity, religion, culture or age.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, [ Link removed ] . No wonder Greece is a popular destination for tourists and expats alike.

Find out more

Would you like to see more [ Link removed ]  options?

Do you need even more [ Link removed ] ?

Recommended Skills

  • Automotive Industry
  • Call Centers
  • Communication
  • Customer Relationship Management
  • Customer Service
  • Danish
Apply to this job.
Think you're the perfect candidate?

Job ID: 286659