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Social Media DM Specialist (Customer Service) | €33,000 | 7 months | French Italian Spanish English job in Dublin at RECRUITERS

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Social Media DM Specialist (Customer Service) | €33,000 | 7 months | French Italian Spanish English at RECRUITERS

Social Media DM Specialist (Customer Service) | €33,000 | 7 months | French Italian Spanish English

RECRUITERS Dublin, IE Full Time
Required languages: English / French / Italian / Spanish
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Social Media DM Specialist (Customer Service) | €33,000 | 7 months | French Italian Spanish English

Location: Dublin City Centre (remote due to Covid) Type: Permanent Full-Time Category: Customer Service Salary:

€30,000 - €33,000

Experience required: > 6 months MANAGING SOCIAL MEDIA COMMUNICATION for a brand | > 1 year Customer Service | Excellent verbal/written comms.

What is this opportunity?

This is a wonderful contract with the world's leading online hospitality brand and which is known to be one of the best employers in the 'tech' space.

For a Social Media Specialist (i.e. a Customer Service specialist role) for French-, Spanish-, Italian- and English- speaking market.

The company sees a huge rebound in travel coming, around the back end of June with volumes really picking up in July, August, September, and so on. And they are trying to get ready for it. While they haven’t made long-term promises on extension and permanency, it’s very often the case with these types of roles that there are longer term opportunities.

Salary is €33,000 per annum. And contract is 7 months so that salary is pro-rated of course. You would be employed by RECRUITERS, but working ‘onsite’ (at home for now!) for this great brand, not through any other middle-man or third party. It’s Monday to Friday, 8-5 and interchanging one day at the weekend -arranged between you on the team. 

The onboarding (training) is excellent. It usually takes three months but they will do it in two this time. Hence, the requirement for somebody to have worked in social media and be on track already. Even better if they come from travel already.

We need a great customer service person with experience in social media CS.

As this brand is public-facing, tone of voice is super important and by extension your written skills will be highly valued. 

They will run some sort of task/test to understand your social media customer service experience and how you react to different posts. They use Sprinklr as social media tool. The cases they manage relate to brand risk and are often sensitive. The main aim is ensuring things don’t go viral. There’s a big emphasis on brand risk and ensuring escalations are picked up speedily.

The team have metrics around closing off 14 responses per day, CPD’s (*sorry, I said 7 on our call!) and the team is looking right across EMEA so you have colleagues for French, Italian and English speaking markets.

 

Recommended Skills

Spanish Language
Italian (Language)
French Languages
English Language
Onboarding
Training

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Social Media DM Specialist (Customer Service) | €33,000 | 7 months | French Italian Spanish English
RECRUITERS Dublin, IE Full Time Required languages: English / French / Italian / Spanish
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: fc79241c5b44