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Quality Analyst with Spanish job in Lisbon at Conectys

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Quality Analyst with Spanish at Conectys

Quality Analyst with Spanish

Conectys Lisbon, PT Full Time
Required languages: English / Spanish
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You come with: 

  • Minimum High School Diploma
  • Advanced English language, + Advanced Spanish written and spoken (C1 level)
  • Minimum 1-year experience performing quality tasks, preferably in BPO environment
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills, proactivity, and dedication to providing exceptional service
  • Availability to work 24/7 shifts
  • Residence in Lisbon area

Your day in Conectys:

  • Quality verification activity in accordance with the company
  • Quality verification process and project requirements
  • Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
  • Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
  • Escalation to higher management of any inconsistencies found at quality level and suggestion of improvement approaches
  • Quality feedback and coaching sessions with required follow up actions
  • Development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

  • Content moderation and soft skills initial and continuous training;
  • Product-specific training on tools, processes, and procedures used by the project;
  • Career growth across different departments;
  • Lisbon City Center – Roma Areeiro;
  • Private health insurance as of the 7th month contract;
  • Remote working project until January. This is an office-based project. Smart working option is just temporary and only offered to candidates based in Lisbon.
  • Meal allowance paid by card with fuel discounts;
 

Recommended Skills

Communication
Self Motivation
Interpersonal Communications

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Job ID: 5925