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HR Operations Specialist - English/Polish Speaker at NGA Human Resources

HR Operations Specialist - English/Polish Speaker

NGA Human Resources Granada (GRA1), ES, ES Full-Time
Required languages: English / Polish
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Overall objective of the Role
To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Delivery Key responsibilities:

Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

• Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Support System Maintenance Testing

• Liaise and transact with Third Parties

• SOC Controls completed on time and with the necessary evidences

• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

• Maintenance of DWIs to ensure processes are up to date and reflective of the service

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Highlight to Service Manager any deviations from the standard scope of service • Ability to recognize and deal appropriately with sensitive and confidential information

• Time Recording to be completed accurately and on time

• NGA Security Standards are adhered and followed

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Ensure you are up to date with all NGA HR announcements and communications

• Build good relationships with all lines of businesses where appropriate

• Update internal stakeholders, when needed, in a timely and accurate way

• Participates in projects and activities as needed and assigned

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Demonstrate professionalism and act responsibly

NGA Core Competencies

•Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to   accomplish personal and team results.

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way


Professional / Job Experience -

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

cademic Degree Education and Training:

Essential -

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable

• Experience working with HR and payroll data


Recommended Skills

Attention To Detail
Human Resources
Team Working
Complex Problem Solving
Self Motivation
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Job ID: 667795901