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Project Manager (M/F) - Contact Center job in Braga at Webhelp Portugal

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Project Manager (M/F) - Contact Center at Webhelp Portugal

Project Manager (M/F) - Contact Center

Webhelp Portugal Braga Full Time
Required languages: English
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About the job role:
As a Project Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.

As a Project Manager, you will:
  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turn over and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and customer visits
  • Performance of multiple tasks inherent to team management

We offer you:
  • Competitive wages (14 monthly payments per year) with performance bonus
  • Health insurance
  • Possible flexible hours after some tenure
  • Possibility to do Work from Home
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Team lunches, happy hours, company outings

Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • New and modern offices in Braga, Portugal.
  • Ready to take up the challenge?

Recommended Skills

  • Customer Relationship Management
  • Human Resources
  • Leadership
  • Quality Management
  • Production Support
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ5768