Czech Team Leader

We would like to give you a reason to love Mondays…

We are looking for our next Bilingual Team Leader to join Ttec in Athens! Are you passionate about working in international BPOs? Would you be interested to join us? If so, you could be the hero that we are looking for!

Who we are :

In a nutshell, we use a blend of technology and people to help clients provide a great experience to their customers, build customer loyalty, and grow their business!

Look at it this way... Do you remember that frustrating customer experience you had companies in the past? We fix it! It’s a complex job. It takes more than just retraining the customer service associate who helped you, or providing him the technology to have your information at his fingertips, or re-doing the website on which you searched for information. It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product, to using the product, to receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be.

That’s what we help some of the biggest and most recognizable brands in the world do! And we help them do it as efficiently and profitably as possible. You may find more information about us below :

https ://www.ttecjobs.com/en/what-we-do

So, are you ready?

About the role : 

Key Performance Objectives :

• Achieve 100% of assigned goals for team while actively implement strategies and initiatives to enable the business to achieve its objectives.

• Manage day-to-day operations, processes, and reporting. 

• Provide leadership, engagement, performance management, communication and development of staff.

• Develop, coach, support, and evaluate the team. Responsible for development of staff.

• Improve the key success metrics associated with quality and goals. 

• Deliver excellent customer service and communication. 

You’re the right fit for the position if you have :

• Strong verbal and written communication skills.

• Proficient German and English, both written and verbal.

• Ability to lead and collaborate successfully with staff and the wider operations management team.

• Strong attention to detail and desire to follow procedures.

• High customer service orientation.

• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), ability to learn technology quickly.

• High level of integrity, honesty, and judgment.

• Ability to manage multiple, complex, on-going tasks and projects.

Desirable criteria :

• BPO experience.

• Experience in multilingual environment.

What we are offering :

• Competitive salary.

• Private medical care.

• Paid annual leave, 25 days per year.

• Career development opportunities with a global organization