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Tier 1 Customer Service Representative with Italian and English job in Varna at Sutherland Global Services

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Tier 1 Customer Service Representative with Italian and English at Sutherland Global Services

Tier 1 Customer Service Representative with Italian and English

Sutherland Global Services Varna, BG Full Time
Required languages: English / Italian
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Job Description:

Tier 1 Customer Service Representative with Italian and English

Currently we are recruiting for one of our projects in Varna. The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails and phone calls from end customers. This will include queries on pre-sales, downloading products, physical delivery and returns, billing inquiries, etc.

Monday-Friday shifts / Weekends free
No night shifts
Work at home option



Qualifications:

Requirements:

  • Very good communication skills in Italian and English written, verbal, and listening.
  • Experience in a customer service environment is a plus.
  • Demonstrate a passion for excellence with respect to treating and caring for customers.
  • Have a pleasant, patient, and friendly attitude.
  • Strong problem-solving skills and ability to interpret and communicate data.
  • Be able to troubleshoot basic issues related to technology.
  • Very familiar with computer operation systems, (incl. Microsoft suite).


We offer:

  • Attractive salary + extra bonuses
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
  • Rewards and recognition programs
  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support
  • Structured working environment
  • Career opportunities
  • Great office location
  • Team Building activities
  • 21 days annual paid leave
  • Referral program bonuses


If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

 

Recommended Skills

Troubleshooting (Problem Solving)
Friendliness
Customer Service
English Language
Complex Problem Solving
Italian (Language)

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Job ID: 21003797_en