Swedish Customer Service for one of the Big Five IT companies! job in Αθήνα at Teleperformance

Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Swedish customer experience team, to support customers from Sweden, after following a complete training by certified instructors.

• Communicate with customers via phone, chat & e-mail


• Track and follow cases to ensure they closed in an efficient and timely manner


• Maintain high customer satisfaction, representing a major brand


• Provide troubleshooting for mobile devices (mobile phones, tablets & more)


• Assist customers to manage/secure their account & passwords


• Set-up repairs for hardware-related issues


• Escalate unresolved cases by contacting 2nd level support Interaction Experts


• Maintain high customer satisfaction

• Fluency in Swedish


• Advanced English knowledge


• Familiarity with iOS and/or MacOS, or comparable technology, is preferred


• Great communication skills


• Prior customer support experience would be an advantage


• Strong troubleshooting skills

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)


• Competitive monthly salary + 2 extra salaries per year


• [ Link removed ] : Bring a Friend and get up to €2.000 depending on the language


• Private Health Insurance


• Numerous benefits and discounts


• Full training by certified instructors


• Professional growth & [ Link removed ]


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• Free online Greek language courses


• State of the art premises, providing a great working environment with relaxing break areas


• Work for a [ Link removed ] that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ] to all, regardless of gender, ethnicity, religion, culture or age.

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, [ Link removed ] . No wonder Greece is a popular destination for tourists and expats alike.

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