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Spanish + English Sales Support - Lisbon, Portugal job in Lisbon at Sitel Portugal

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Spanish + English Sales Support - Lisbon, Portugal at Sitel Portugal

Spanish + English Sales Support - Lisbon, Portugal

Sitel Portugal Lisbon, PT Full Time
Required languages: English / Spanish
Competitive salary (14 monthly payments per year)
Apply Now


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.




Come and work with us.

We are looking for a talented and accomplished Spanish and English Sales Support to join our team.


As an Sales Support, your daily responsibilities will include:

  • Work with Sales/Account Management and the Win Team to develop compelling, high-quality, winning bid documentation, tailored to each opportunity (Requests For Information / Proposal / Quotation and development of other company sales collateral).
  • Management of the end to end bid process including kick-off meeting, planning, resource management, content creation, document reviews and commercial sign off
  • Manage activities of the Win team to ensure alignment with timeframes and output expectations
  • Ensure that all identified win themes are integrated within the response to ensure a tailored and differentiated response
  • Ensure all content is written clearly, eloquently and in language aligned to the client tone,
  • Manages the finalization of Proposal including the review of the final strategy with proposal content, identifies and escalates any content gaps, organizes and formats Bid Response attachments
  • Schedules final review with team, updates proposal and locks document during peer review.
  • Assist with preparation and / or participation in client presentations and site visits
  • Rewrite or edit documents compiled from diverse sources to create continuity throughout the document
  • Gather information from a range of sources (wider Sitel Group, Internal capabilities, internet, industry magazines, competitor profiling, SME interviews etc.) for inclusion in sales documents
  • Actively participate in a virtual community with the Regional Bid Managers in order to develop sharing of best practice, process consistency and functional improvement opportunities.
  • Reporting and monthly review session with line manager
  • Build positive and professional relationships with business development/sales, account management and other internal departments across EMEA and, in some cases, globally which will form part of the win team
  • Create and share bid content with wider teams
  • Understand and comply with all company and client security requirements
  • Perform any other reasonable duties that may be requested

To succeed in the role, you will need to have:

  • Native or proficient Spanish and English (mandatory)
  • Ability to manage the win team remotely
  • Demonstrated capability to write clear, logical, and persuasive documents in a variety of technical and non-technical documents
  • Strong planning skills
  • Ability to produce world-class sales proposals
  • Ability to present information / correspondence in a clear and comprehensible manner
  • Creativity and innovation
  • Ability to work under pressure
  • Energetic and self-motivated, with a keen desire to make a difference
  • Good communicator (both verbally and in writing), able to build strong working relationships
  • Attention to detail and focus on accepting only the best
  • Excellent written and oral communication skills; comfortable working with senior managers, directors and board members
  • Commercial acumen
  • Robust proposal writing skills
  • Proven project management skills, with a high energy level



Education and experience

  • Bachelor’s degree in any of the following or related areas: Marketing, Business Studies, English Literature, History, other Arts subjects, etc
  • Minimum two to three years related experience or equivalent combination of education and experience
  • Must have proficiency with various software applications programs including Microsoft Outlook, Word, PowerPoint and Excel and other applications in the Office Suite
  • Experience in a multi-cultural, global environment
  • Experience working in a fast paced, team environment and be adaptable to changing priorities



Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Continuous investment in training and personal development
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)



Join the #SitelLife

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


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Job ID: 924950000