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German speaking Customer service agent REMOTE job in Berlin at Lingo Recruitment

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German speaking Customer service agent REMOTE at Lingo Recruitment

German speaking Customer service agent REMOTE

Lingo Recruitment Berlin, DE Full Time
Required languages: German
2.375 €/Jahr
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Role: German speaking Customer service agent

Duties:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, chat and email
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Upsell additional product features to existing customers
  • Identify, qualify and overcome customer objections
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling

Requirements:  

  • Fluency in written and spoken English and German  
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team

The role is fully remote – but you must be based in Germany. This is initially a contract until end of December 2021. Remote contracts may be extended (if Client allows OR pandemic and restrictions require it). Otherwise, should you wish to extend the contract, the role will become office based in Berlin.

What’s on offer:

  • Monthly gross base salary €1775 + monthly gross project bonus €600
  • Quarterly performance bonus
  • AL: pro rata of 26 day

Work hrs: Mon – Fri office hrs

 

Recommended Skills

German Language
General Knowledge
Customer Service
Upselling
Training
Complex Problem Solving

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Job ID: VACDMDEWFH