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Customer Service Agent - Russian speaking desk job in Limerick at Lingo Recruitment

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Customer Service Agent - Russian speaking desk at Lingo Recruitment

Customer Service Agent - Russian speaking desk

Lingo Recruitment Limerick Full Time
Required languages: Russian
€27,000/Year
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Role: Customer service agent

Salary: €27K p/a + benefits (AL, healthcare insurance, free car park) 

Relocation: up to €1200

Location: Limerick, (Remote / wfh during the pandemic period)

Requirements:

  • Fluent Russian and English
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Responsibilities:

  • Assist customers by telephone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Set up new customer accounts
  • Keep records of customer interactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Recommended Skills

  • Active Listening
  • Customer Relationship Management
  • Customer Service
  • Multitasking
  • Requirement Prioritization
  • Russian
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Job ID: VACDMRU3