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Supervisor - Italian market job in Barcelona at Webhelp Spain

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Supervisor - Italian market at Webhelp Spain

Supervisor - Italian market

Webhelp Spain Barcelona, ES Full Time
Required languages: English / Italian
24.000 € - 33.000 €/Año
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Are you looking for new challenges ?

We are looking for a Supervisor for one of our projects.

Responsibilities:

- Drive sales process across the team
- Empower team performance to meet sales objectives
- Motivate agents as a team leader
- Control and drive KPIs
- Recruitment and turnover control
- First escalation point for Region specific issues
- Team Support (case escalations, emergencies, customer complaints)
- Collect and analyze metrics
- Reporting to the management
- Weekly review calls Country Managers
- Organize regular meetings to give feedback on team performance, upcoming changes
- Manage holidays and sicknesses
- Manage all disciplinary issues effectively
- Maintain contact with the customer regarding cases, new procedures, applications, tools
- 360° vision on ISR individual performance and needs
- Call Monitoring/ call coaching
- 1-2-1 sessions

Conditions:

-Full-time (39hrs/week) and long-term Contract

-Salary:
1) Fixed: 24.000 Euros gross/year
2) Bonus: 8.000 Euros gross/year

- Private medical insurance
- Food card
- Shifts: Monday - Friday from 09:00 to 18:00

Requirements:

- Fluent English + native level speaker of Italian
- Business knowledge and commercial awareness
- Results and success orientated, able to work autonomously, as well as in a team,
- Excellent organization skills
- Strong communication skills
- Flexibility, initiative, willingness to drive change
- Excellent leadership and management skills
- Persuasive personality
- Ability to handle high volumes of work under pressure
- Attention to detail
- Excellent problem solving and decision-making capabilities
- Sales background
- Knowledge of IT environment is a plus
- Previous management experience

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

 

Recommended Skills

Complex Problem Solving
Persuasive Skills
Decision Making
Communication
Leadership
Coordinating

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Job ID: ACQ2852