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Customer Service Senior Team Leader job in Bratislava at Johnson Controls, Inc - Slovakia

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Customer Service Senior Team Leader at Johnson Controls, Inc - Slovakia

Customer Service Senior Team Leader

Johnson Controls, Inc - Slovakia Bratislava, SK Full Time
Required languages: English
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Job Details

What you will do

You will be leading our Customer Support team, which offers assistance to internal customers via phone or emails for purchasing and master data management information tools. You will create a good atmosphere within the team that translates into very good relationship with our customers. You will have the chance to facilitate various trainings and team-buildings. Continuous improvements are an essential part of our culture and there are many opportunities for future professional growth.

How you will do it
• Accountable for measuring performance and productivity of the team on a daily basis using IT tool reports and queues that specialists are correctly following strategies.
• Ensure that team follow agreed strategies and actively monitor compliance.
• Coaching, developing individuals within the team and addressing performance gaps through Personal Improvement Plans.
• Responsible with strategic accounts management and handling.
• Initiate, coordinate and drive CI projects as per operations objectives.
• Support direct manager with daily issues/operational tasks.
• Participate in internal projects assigned within the organization. Qualifications - Internal

What we look for

Required:
• Secondary education degree or adequate professional experience focusing on Customer care / Sales
• Minimum 2-3 years experience in a leadership role
• Strong process knowledge in relevant area
• MS-Office
• C1 level of English
• Analytical skills
• Willing to develop and learn, Strong Communication skills, Collaborative, Team player, Customer and result oriented, Proactive attitude, Flexibility,
• Experience with process improvement activities or projects
• Previous experience with leading people

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. You will be based in Johnson Controls offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Salary starting from 1900 EUR/month gross (plus a regular monthly bonus) based on relevant experience. However, candidates with two plus years work experience will achieve higher earnings.

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

Who we are

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Recommended Skills

  • Analytical
  • Business Process Improvement
  • Communication
  • Curiosity
  • Customer Service
  • Data Management
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Think you're the perfect candidate?
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Job ID: WD30139914