Customer Service Representative – Travel Expert – Czech & English job in Αθήνα at TTEC

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as Customer Service Representative – Travel Expert with TTEC in Athens, Greece.

Accepting digital applications for your protection and the protection of our employees : Apply online to connect with us. 

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You'll Enjoy

• Competitive remuneration salary and performance-based incentives 
• 25 days annual leave per year 
• Excellent working premises in Athens city center, Kerameikos metro station 
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect
  

Why You? What You Bring

• Fluent in Czech and English

• 6 months of customer service experience
• Ability to adapt and excel in a fast-paced work environment
• High school diploma or equivalent is the minimum and… with education… more is better
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference

What You'll be Doing

As a Customer Service Representative – Travel Expert, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

On a typical day, you’ll

• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
• Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
• Ensure a high level of partner service and a positive partner experience 

Apply Virtually Today
1. Click on the Apply Now button.
2. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
3. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.