Dutch speaker Customer Service for Foot Locker (m/f) job in Lisbon at Teleperformance Portugal

Are you interested in the sportswear industry? We are looking for someone who loves to communicate and has good argumentation skills, to work with Foot Locker, one of our multinational clients. As a customer service representative, you’ll have the opportunity to be part of the success of a global brand, impressing and engaging with its customers. You’ll work independently, and make important decisions, supporting an international operation. Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team. Join us!

Foot Locker has a solid position in the sportswear industry with a global presence in 28 countries and almost 2.000 stores worldwide. It was founded in 1988 in the United States and is present in America, Europe, Asia and Middle East regions.

• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive relationship with the brand;
• Create opportunities to impress and engage with the customers, approaching all their questions and doubts;
• Manage customer queries about their orders and access to their accounts, payments, and stock availability.

• Familiarity with online advertising products and social media (preferential);
• Basic computer skills;
• +1 year working in a customer support related role (preferential);
• Native Dutch speaker and minimum B2 English level required;
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure.

• Work location: Lisbon;
• Work Schedule: 40 hours per week
• Schedule availability: 8 am to 8 pm Monday to Friday and 9 am to 6 pm on Saturday and Sunday.
• Employment contract;
• Remuneration: basic salary plus food subsidy;
• Private health insurance since day one in the company;
• Career progression in the project and/or company;
• Rest areas fully equipped for meals;
• Participation in events, workshops and other activities;
• Excellent opportunity to work in a leading multinational company in your sector.

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.