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English Customer Support Advisor for Tech Project - WFH job in Lisbon at Webhelp Portugal

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English Customer Support Advisor for Tech Project - WFH at Webhelp Portugal

English Customer Support Advisor for Tech Project - WFH

Webhelp Portugal Lisbon Full Time
Required languages: English
Apply on company site




About the job role:

As a Customer Support Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people and counting!

As a Customer Support Advisor, you will:
  • Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).




We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance paid in voucher card
  • Health insurance with a dental plan (after 6 months of the contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program


Life at our company:
  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace: Work from home, if you are based in Lisbon


Recommended Skills

  • Customer Satisfaction
  • Problem Solving
  • Receptive
  • Telephone Call Reception Management
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ9917