Open Menu

Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Customer Service Agent - Dutch/Turkish job in Granada at NGA Human Resources

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Agent - Dutch/Turkish at NGA Human Resources

Customer Service Agent - Dutch/Turkish

NGA Human Resources Granada (GRA1), ES, ES Full Time
Required languages: Dutch / English / Turkish
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

As an Customer Service Agent you will focus the majority of your time on Customer Service activities. 

You will also, based on workload requirements, gain valuable experience supporting the Data Service Function.  The key responsibilities of the Customer Service Function (CSF) include:

  • Deliver an excellent employee experience through real-time and non-real time communication channels: live-chat, voice and email using NGA HR policies, procedures and/or practices
  • Handle user enquiries and “real-time” transactions with high First Call Resolution (FCR) rates including performing data-entry
  • Prepare and complete accurate work and update customer ticket via system
  • Effectively transfer misdirected customer requests to the appropriate party
  • Analyze and solve HR system questions: Workforce Administration (WFA), Time and Attendance, Organizational Management, Payroll etc.
  • Analyze and solve HR questions: Policies, procedures, collective agreements etc.
  • Provide HRIS Navigation Support to our clients
  • Archive documents in Employee Files
  • Maintain a basic knowledge of NGA HR’s services: HR Administration, Talent Administration etc.

In addition, you will be encouraged to:

  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance.

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

You have:

  • Fluent Dutch/Turkish and English is a must
  • High School diploma or equivalent
  • 1-2 years relevant experience administering Payroll, Health & Welfare/Benefits or other HR Service in an HR consulting, HR Outsourcing or Corporate environment.
  • Good HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
  • A good understanding of external, client and internal compliance requirements
  • Good Excel, PowerPoint, and Word skills
  • A good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
  • An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
  • The ability to follow NGA HR Customer Service standards
  • The ability to demonstrate excellent customer service/support skills
  • The ability to demonstrate excellent written and oral communication skills

It would be desirable if you also have:

  • Willingness to rotate shifts, as needed
  • The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions

Recommended Skills

Dutch Language
Turkish (Language)
Customer Satisfaction
English Language
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 666288901