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Technical Customer Support Representative with German job in İstanbul at Conectys

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Technical Customer Support Representative with German at Conectys

Technical Customer Support Representative with German

Conectys İstanbul, TR Full Time
Required languages: English / German
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You come with:

  • A C1 level of German, both written & spoken;
  • A B2 level of English, both written & spoken;
  • Proficiency with Microsoft Office applications, especially in Excel;
  • Standard Operating system understanding and Office tools knowledge;
  • Web-based applications and database operating acquaintance and skills;
  • Technical understanding.
  • Residence in Istanbul (this is necessary for when we will decide to return to our office in Istanbul);

Your day in Conectys:

  • You will provide best-in-class customer service and problem resolution to customer queries;
  • You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution;
  • You will initiate, manage, answer, and solves customers’ queries;
  • You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact (e.g., first call – accurate solution); assists all customer queries by offering precise, concise, complete, and within the agreed terms;

We have for you:

  • Soft Skills and Communication Training;
  • Specific Training with access to our customers’ products;
  • Professional work environment and international career opportunities;
  • Office located in the heart of the city;
  • Private Health Insurance;
  • Additional Transportation Payment to the salary;
  • Meal Vouchers.
 

Recommended Skills

Microsoft Access
German Language
English Language
Microsoft Excel
Office Suite
Microsoft Office

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Job ID: 4436