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Portuguese Payroll, Specialist job in Granada at NGA Human Resources

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Portuguese Payroll, Specialist at NGA Human Resources

Portuguese Payroll, Specialist

NGA Human Resources Granada (GRA1), PT, ES Part Time
Required languages: Portuguese
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  • Support the execution of complex transactional downstream post-payroll work taking direction from the Senior Specialist, Payroll Service or Manager, Payroll Service if required: Accounting reconciliation, Legal reporting authorization, Legal reporting review, Payroll cycle checklist etc.
  • Support the management of annual Payroll events
  • Lead key aspects of system and application upgrade testing: HRSP, EMR etc.
  • Coordination of the implementation of Change Requests (CR) taking direction from the Senior Specialist, Payroll Service or Manager, Payroll Service if required
  • Participation in projects designed to improve customer satisfaction and business performance
  • Provide contribution on ways to resolve problems to better serve the customer and/or improve productivity
  • Use SME knowledge to support the design and deployment of the standard payroll services and the PCC: In close cooperation with the Service ACE team and the Senior Specialist, Payroll Services
  • Support the Manager, Payroll Service in their role as the Local Service Delivery Manager (LSDM) for customers and handle complex of customer inquiries
  • Coach and support the Senior Associates, Customer Service in resolving complex user inquiries
  • Coach and support the Senior Associates, Data Service in resolving complex data calculations
  • Participation in the Legal and Regulatory Compliance process
  • Play a key role in Payroll training and certification of the individual functions within the Customer Service function
  • Support the Regional Sales Operations team
  • Execution of SOC1 Controls related to payroll
 

Recommended Skills

Customer Satisfaction
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Regional Sales
Authorization (Medical)

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Job ID: 680325801