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Japanese speaker for Pinterest Customer Support (m/f) job in Lisbon at Teleperformance Portugal

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Japanese speaker for Pinterest Customer Support (m/f) at Teleperformance Portugal

Japanese speaker for Pinterest Customer Support (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / Japanese
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Your Role

Pinterest is looking for a Customer Service Representative to support and engage with its customers, embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of the success of a global brand, supporting an international operation throughout its pioneering and ground-breaking community concept.






Our Client

Pinterest is the world leading visual discovery engine used by more than 300 million people to find inspiration and to dream about, plan and prepare for things they want to do in life. It is a sharing platform for ideas and creativity as well as the perfect place to find the most innovative products and brands.







Responsibility

• Support business customers with solutions to unblock issues with Client’s business products suite;

• Partner with Client’s internal support teams to resolve technical product issues via bug prioritization and resolution;

• Represent the voice of businesses and develop insights to improve user experience;

• E-Mail and ticket support;

• Identify pain points and use data to size, prioritize and shape business cases for product enhancement and provide documentation and regression training where needed.





Your Profile

• Japanese Native speaker and fluency in English (B2 level required);

• Experience in Customer Service/Contact Center (preferential);

• Excellent communication skills and customer-centric mindset;

• Ability to independently seek out and apply relevant information when faced with a unique or new problem;

• Flexible and quick learner, able to adapt continuously;

• Passion for Client’s mission, supporting businesses and improving the product experience.





Our Offer

• Work location: Lisbon;

• Work Schedule: 40 hours per week;

• Stable work and career progression opportunities;

• Personal training for the job;

• Remuneration: basic salary plus food subsidy;

• Private health insurance;

• Excellent opportunity to work with a top of mind brand;
• Excellent work environment in a multicultural company;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free activities and sport events.






Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Recommended skills

Japanese Language
Adaptability
Documentation
Customer Service
English Language
Training
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Job ID: 20777