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Service Specialist with German- 6 month FTC job in Kilrean at CPL

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Service Specialist with German- 6 month FTC at CPL

Service Specialist with German- 6 month FTC

CPL Kilrean, IE Full Time
Required languages: German
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The Company

Diligent is the pioneer in modern governance. We empower leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications, helping organizations thrive and endure in today’s complex, global landscape. The largest global network of corporate directors and executives, Diligent is relied on by more than 19,000 organizations and nearly 700,000 leaders in over 90 countries. With award-winning customer service, Diligent serves more than 50% of the Fortune 1000, 70% of the FTSE 100, and 65% of the ASX. Our passionate, smart, and creative group of more than 1,000 employees support customers around the globe.

Position Overview

Diligent is looking for a collaborative individual to support our rapidly growing Customer Success and Services teams across EMEA and APAC. The Services Support Analyst will play an instrumental role in supporting the Services and Customer Success functions by providing strong administrative and implementation support to our team and clients.

Our team are highly focused on achieving goals and delivering results, we’re passionate about growing individuals and pathing the way for a successful career. If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.

Key Responsibilities

  • Supporting Services and Customer Success Teams with first level technical support during and after the implementation
  • Fulfilling service desk requests
  • Populate, update and manage client sites
  • Populate, update and run reports from CRM system
  • Assist with highly sensitive requests or issue escalations as needed
  • Daily data entry and administration support to the team.
  • Daily usage of CRM system (previous knowledge of Salesforce is beneficial).
  • Providing support and password resets for clients.
  • Required Experience/Skills:

  • Ideally should have 1-2 years in administrative work
  • High energy, positive attitude and passionate about providing excellent customer service
  • Process driven
  • Excellent written and verbal skills
  • Good working knowledge of excel
  • Able to work with minimal supervision
  • Ability to work in a team as well as a self-starter basis
  • Thrives in a fast-moving environment with the ability to multitask
  • Must speak fluent German and English
  •  

    Recommended Skills

    Team Working
    Hardworking And Dedicated
    Self Motivation
    Success Driven
    Positive Attitude
    Passionate

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    Job ID: 8366512f582d