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Customer service agent - German - General Mills - (Cover Paternity Leave) at CPM International

Customer service agent - German - General Mills - (Cover Paternity Leave)

CPM International Barcelona, ES Full Time
Required languages: English / German

We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.

The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.

You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.

What are we looking for

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies take the extra mile to engage with the customers


What are we looking for

  • A fluent level of German with exceptional grammar and spelling skills in spoken and written
  • A good level of English
  • Customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Computer literacy/Microsoft word/Excel
  • Have strong teamwork and ethics
  • Administrative skills with a strong eye for detail
  • Excellent listening, empathy, and questioning skills


What do we offer? 💡

  • Temporary contract 4 to 5 months (39 hours per week), working Monday to Friday (9 am - 6.00 pm)
  • Salary of 18,000€ gross per year
  • WFH (anywhere in Spain)
  • Professional training that optimally prepares you for your job
  • Hybrid model or WFH
  • Start Date: March 2023

Who we are

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Recommended Skills

  • Adaptability
  • Administration
  • Attention To Detail
  • Computer Literacy
  • Customer Satisfaction
  • Customer Service
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Job ID: 54B08905E1