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Team Leader – French Speaker at Webhelp Portugal

Team Leader – French Speaker

Webhelp Portugal Lisbon, PT Full-Time
Required languages: English / French
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As a Team Leader, you will be responsible for all team projects and initiatives.



Mission :

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service. 
 
 
Your future project
As a Team Leader, you will:
  • Supervise, monitoring and develop a team of Customer Advisors.
  • Closely monitor the SLA’s and KPI’s of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.



Profile :

  • Native or Proficient in French and fluent in English (minimum B2)
  • At least on 1 year of previous experience in Team Management
  • In-depth knowledge of performance metrics (KPI’s)
  • Good IT skills, especially on MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • For non-EU residents, it is mandatory to have a valid work permit.



Advantages :

  • Competitive wages (14 monthly payments per year).
  • Performance bonus.
  • Meal Allowance.
  • Relocation package – shared accommodation and flight reimbursement.
 
 
Life at our company
  • Work with adventurous people from over 15 nationalities.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Parque das Nações, Oriente (Lisbon). 


 

Recommended Skills

Time Management
Decision Making
Leadership
English Language
French Languages
Analysis
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Job ID: 562