Job Details

Are you looking for a job where your French language skills can truly contribute to the organization's success? If so, we have an exciting opportunity for you. Whether you have previous experience or not, we’d like to hear from people who are career focused and willing to learn.

What you will do

As a Collections Analyst in our Order to Cash (OTC) team you will work closely with our customers in French language, monitor and ensure the accurate release of orders, and maximize timely and efficient payment from our customers across EMEA region.

How you will do it

• Be responsible for activities related to a broad cross section of Johnson Controls customer portfolios

• Manage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issues

• Support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application

• Maintain accounts and expected payment dates by interacting with customers to ensure timely payment

• Analyse a range of accounts receivable reports to define strategic plans and set priorities

• As well as using Excel, you will learn to access data from a variety of systems like Oracle

• Support the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues

What we look for

Required:

• Customer focused with excellent verbal and written communication skills

• Fluent in English and French

• Able to self-manage, with strong organisational skills

• Team player with a pro-active approach and problem-solving personality

• Innovative and constantly looking for opportunities to improve

Preferred:

• Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage

• Intermediate to advance knowledge of Excel functions such as pivot table, V-Lookups and or basic formula

• Ability to perform accounts reconciliation

• Experience of working in a shared service centre or outsourced environment

Our benefits

Besides working in an international environment, you will receive a €2000 joining bonus (subject to T&C’s), plus a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.
Our Culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

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