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Service Desk Administrator with Russian job in Gdańsk at Wipro Technologies

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Service Desk Administrator with Russian at Wipro Technologies

Service Desk Administrator with Russian

Wipro Technologies Gdansk, Pomeranian, PL Full-Time
Required languages: Russian
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Language Required: Russian and English

Responsibilities:

  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LAN’s, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Microsoft Exchange, Windows XP, TCP / IP, and UNIX
  • Certification as a MCP desirable but not mandatory
  • Certification as a MCSE desirable but not mandatory
  • Previous experience with internet customer support would be desirable
  • Knowledge/Experience in administration of a LAN environment is desirable
  • Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
  • Knowledge and understanding of end user requirements
  • Strong customer service orientation Self-Starter
  • Good listening skills & Ability to analyze and solve technical problems
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
  • Professionalism and customer focus Ability to perform in adverse situations
  • As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher level when required. Log files monitoring for errors.
  • Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Russian (Most Fluent Language)

Recommended skills

Information Security
Operating Systems
Active Listening
Written Communication
Complex Problem Solving
Communication
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Job ID: SDA R