WFH - Hungarian Customer Advisor for Smart Lighting Project job in Lisbon at Webhelp Portugal

About the job role:

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Customer Support Advisor, you will:

• Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
• Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance in voucher card (net)
• Performance bonus
• Private Health insurance with a dental plan
• Relocation package - shared accommodation and flight reimbursement
• Work from Home if you are already based in Portugal

Life at our company:

• Work in a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Parque das Nações, Oriente, Lisbon.