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Infotainment Technical Account Manager (Customer Program Manager) - Ingolstadt or Stuttgart, Germany at Qualcomm

Infotainment Technical Account Manager (Customer Program Manager) - Ingolstadt or Stuttgart, Germany

Qualcomm Ingolstadt, DE Full Time
Required languages: German
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Company:

Qualcomm Technologies International GmbH

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

GENERAL SUMMARY

This role can be based in either Ingolstadt or Stuttgart in Germany.

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.

The TAM/CPM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered.

The TAM/CPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:
• Solid technical knowledge of Qualcomm's Automotive products, technologies and road map.
• Negotiating, establishing and managing effective technical support activities & plans towards customers
• Tracking customer program schedules and priorities, risk management.
• Assessing complex technical issues arising from customer product developments
• Leading and coordinating engineering resources in resolving complex technical issues
• Building, maintaining and leveraging a network of engineering specialists within Qualcomm
• Organizing technical training, design reviews and engineering workshops on behalf of customers
• Hosting conference calls and web meetings
• Providing Technical support to business development
• Technical Project or Program management within Automotive, ideally within Infotainment, Display Audio, ADAS or Automotive SOC sectors
• Technical understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems
• Knowledge of Automotive IVI Applications, Requirements, KPIs and Use Cases
• Technical background in systems, software, multimedia and/or hardware
• Proven analytical and problem-solving skills
• Team player with a successful track-record of working inside diverse global organizations
• Ability to simultaneously support multiple projects and to work across functions
• Leadership, communication and reporting skills

Preferred Qualifications:
• Advantageous would be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux
 
Education Requirements: 
University degree in Computer Science / Electronics / Communications Engineering

WE INVENT THE TECH THE WORLD LOVES, SO IF YOU ARE INTERESTED IN LEARNING MORE [ Link removed ] Minimum Qualifications

Education:

Work Experiences:

Certifications:

Skills:

Preferred Qualifications

Education:

Work Experiences:

Certifications:

Skills:

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

 

Recommended Skills

Engineering
Program Management
Scheduling
Technical Training
Risk Management
Project Management

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Job ID: 65d9a60ee5b2