Cloud SuccessFactors Consultant job in Granada at NGA Human Resources

SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management.

This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.

Main responsabilities:                                                                                                                      

• ​Support clients in defining relevant business processes.  Provide business consulting support to customers
• Document and track customer product enhancement requests and discovered bugs
• Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
• Regularly reporting progress and issues to client on both a formal and informal basis
• Identifying any risks and proposing solutions
• Document business requirements and procedures
• Analyze business requirements and develop effective configuration solutions

Education / Experience / Skills

• Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus
• Knowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)
• Certification in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA  (Good to have)
• Bachelor's degree in related field from a four-year college or an equivalent university degree
• Demonstrates high professional standards and team player
• A high level of customer focus to support our vision of client satisfaction
• Flexibility and patience in working in a dynamic/challenging environment
• Excellent communication and presentation skills
• Excellent analytical skills
• Stakeholder management experience and expertise
• Strong Problem Solving/Analytical Skills breaking down issues into smaller components
• A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn
• Proven ability to follow processes, as well as identifying process improvement opportunities
• Energetic and friendly, upbeat telephone personality, positive “can-do” attitude
• Ability to quickly learn new applications and technologies
• Team player in an international environment
• Experience having worked as part of a virtual team
• Fluent level of English