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Italian Customer Advisor for an Airline Reservations Project job in Lisbon at Webhelp Portugal

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Italian Customer Advisor for an Airline Reservations Project at Webhelp Portugal

Italian Customer Advisor for an Airline Reservations Project

Webhelp Portugal Lisbon Full Time
Required languages: Italian
Apply on company site




About the job role:

As a Customer Advisor for an Airline Reservations Project, you will interact in a friendly, authentic, and personalized way, listening to our client's customers unique situations and acknowledge their needs. You will be the main brand ambassador of our client, crucially contributing to the improvement of our airline's customer experience.



As a Customer Advisor for an Airline Reservations Project, you will:
  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs




We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement




Life at our company:
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente)

Recommended Skills

  • Customer Experience
  • Friendliness
  • Sales Process
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ3962