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GERMAN Community Operation Analyst - February 2021 job in Dublin at CPL

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GERMAN Community Operation Analyst - February 2021 at CPL

GERMAN Community Operation Analyst - February 2021

CPL Dublin, IE Full Time
Required languages: German
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Community Operation Analyst role :

As a Content Review Analyst, you will be working on-site with one of our biggest social media clients!

To cultivate a great environment and keeps the community safe, they are looking for new  Community Content Management members  to expand their team. Be part of the  German-speaking Market team where you will be rewarded with a fast-growing and professional working environment that offers excellent career opportunities.

Your responsibility will be to review and analyze accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies, again to ensure the safety of the platform's users and community.

No experience required as this is an entry-level position and full training will be provided.

Please apply  or send your CV to  [ Email address blocked ]

Duties and Responsibilities  : 

  • Recognize trends and patterns and escalate issues outside the company policy to the global team
  • Assist our client’s community and help resolve inquiries empathetically, accurately, and on time
  • Identify inefficiencies in workflows and suggest solutions
  • Monitoring user reporting
  • Use market-specific knowledge, signals to improve the support of our community of users
  • Validating, investigating, and responding to inquiries of an urgent or sensitive nature within established guidelines and policies. 
  • What does this position require?

  • Native-Level German  and Fluent English
  • Cultural understanding of the market/region
  • Attention-to-detail
  • Communication and Organisational skills
  • Problem-solving skills
  • EU passport or Stamp 1g /Stamp 4 visa MANDATORY
  • Salary and Benefits:

  • Permanent Contract: Full-time position
  • Basic Annual Salary of €27,000 (+ Bonuses)
  • Healthcare and Pension Contributions
  • Free canteen, food, and snacks
  • Extensive Training and access to CPL's Wellness Program
  • Bike-to-Work Scheme
  • Tax Saver Scheme
  •  

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