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Swedish or Norwegian speaking - Customer Lifecycle Manager at Webhelp Spain

Swedish or Norwegian speaking - Customer Lifecycle Manager

Webhelp Spain Málaga Full Time
Required languages: English / Norwegian (Bokmål) / Swedish

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for Swedish or Norwegian speaking Customer Lifecycle Managers to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

    • Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00

    • Competitive salary and performance bonus

    • Great office location in Benalmadena

    • Friends hunting (referral) bonus

    • Full paid training about the company and the project you will be working on

    • Career development program and specialized courses

    • Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp

As a Customer Lifecycle Manager in our team, you will:

    • Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.

    • Quarterback sales from lead to purchase; be the main point of contact for the client's customers, leading the sales strategy, overcoming objections and negotiating success.

    • Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with the client's leading cloud technologies.

    • Demonstrate verbally and in writing how customers can capture value and envision their future with the client's technologies.

    • Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

    • Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

    • Collect feedback from customers and articulate it back to the business: "Voice of customer."

We'll be a great match if you:

    • Are native or proficient in Swedish or Norwegian + Fluent in English

    • 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.

    • Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred.

    • Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.

    • Achievement and success-driven personality.

    • Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.

    • Share our values of commitment, unity, integrity, recognition, and WOW.

Don't meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp!

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Recommended Skills

  • Account Management
  • Cloud Technologies
  • Customer Relationship Management
  • English
  • Microsoft Azure
  • Microsoft Office
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Job ID: ACQ19335