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Hungarian Customer Service Agent job in Dundalk at National Pen

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Hungarian Customer Service Agent at National Pen

Hungarian Customer Service Agent

National Pen Dundalk Full Time
Required languages: English

Hungarian CUSTOMER Service AGENT

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

What you will do:

  • Effectively managing and resolving customer enquires in a timely manner over the phone or email
  • Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution
  • Input and manage orders received via email or phone
  • Process payments, manage invoice and statement queries and escalate as required
  • Tracking of orders, returns, pick-ups and advise customer of updates
  • Translating and proofing orders
  • Maintain up-to-date knowledge of our products and processes 

What we give you:

  • Attractive relocation package
  • Paid holidays
  • Bonus
  • Team incentives
  • Two weeks paid training
  • Continuous coaching and mentoring
  • Career development program
  • Discounted gym membership
  • Staff discount
  • Orientation Assistance including Accommodation assistance, revenue, bank account set up
  • Multicultural environment
  • Sports and Social club
  • Fun events for employees, friends, and family!
  • No Weekend and No Shift work
  • Amazing employee referral program

What we need from you:

  • Have the ability to maintain professional under pressure
  • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
  • Self-motivated and goal oriented
  • Desire to be successful exceed targets and integrate into a team-based organization
  • Experience with MS office and other systems
  • Excellent telephone manner and communication skills 
  • Fluent Hungarian / Good English

Recommended Skills

  • Communication
  • English
  • Hungarian
  • Interpersonal Skills
  • Microsoft Office
  • Passionate
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Job ID: 454