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Danish Search Engine Customer Support – Supervisors and QAs roles at Teleperformance

Danish Search Engine Customer Support – Supervisors and QAs roles

Teleperformance Αθήνα, GR Full Time
Required languages: Danish / English

If you are a digital nomad, with solid Customer Service experience, passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert!

We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training!

What you will do as a Supervisor

  • Assist and coach your team by offering guidance and solutions

  • Monitor cases according to sampling plan and re-monitor all evaluations

  • Gather feedback from your team in regard to issues that need to be escalated

  • Meet with your team on a regular basis to evaluate results and discuss objectives

  • Meet with management on a daily basis to plan, strategize, and review performance

  • Participate in calibration sessions as well as in DMAIC meetings

  • Attend recurrent trainings on a regular basis

  • Motivate and influence the team through leading by example, developing confidence with each team member

What you will do as a Quality Analyst

  • Analyze data according to defined business rules and procedures and provide root cause analysis

  • Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends

  • Highlight weaknesses based on data analysis for improvement purposes

  • Prepare monitoring plan on a weekly/monthly basis

  • Organize calibration sessions, gather, analyze and communicate the results

  • Work with management to prioritize business needs and deliver feedback related to team performance

  • Provide analysis needed and participate in Problem Solving Process-DMAIC sessions

What you will bring

  • At least 12 months of customer service experience

  • Superior Danish language skills and customer service mindset

  • Good communication skills in English

  • Ability to use the desktop computer system, Internet applications, and MS Office

  • Familiarity with Google products (Google Maps, Google Cloud ecosystem - docs, sheet, slides etc.)

  • Familiarity with Chrome OS & Android Operating systems

  • Numerical and Analytical Skills would be an asset

What we offer

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))

  • Competitive monthly salary + 2 extra salaries per year

  • [ Link removed ] : Bring a Friend and get up to €2.000 depending on the language

  • Private Health Insurance

  • Numerous benefits and discounts

  • Full training by certified instructors

  • Professional growth & [ Link removed ]

  • [ Link removed ] as well as [ Link removed ]

  • Free online Greek language courses

  • State of the art premises, providing a great working environment with relaxing break areas

  • Work for a [ Link removed ]  that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ]  to all, regardless of gender, ethnicity, religion, culture or age.

Thinking about relocating and wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, [ Link removed ] . No wonder Greece is a popular destination for tourists and expats alike.


Find out more

Would you like to see more [ Link removed ] speaking jobs options?

Do you need even more [ Link removed ] ?

Recommended Skills

  • Analytical
  • Business Requirements
  • Calibration
  • Chrome Os
  • Coaching And Mentoring
  • Communication
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Job ID: 276117