We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training!

• Assist and coach your team by offering guidance and solutions


• Monitor cases according to sampling plan and re-monitor all evaluations


• Gather feedback from your team in regard to issues that need to be escalated


• Meet with your team on a regular basis to evaluate results and discuss objectives


• Meet with management on a daily basis to plan, strategize, and review performance


• Participate in calibration sessions as well as in DMAIC meetings


• Attend recurrent trainings on a regular basis


• Motivate and influence the team through leading by example, developing confidence with each team member

• Analyze data according to defined business rules and procedures and provide root cause analysis


• Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends


• Highlight weaknesses based on data analysis for improvement purposes


• Prepare monitoring plan on a weekly/monthly basis


• Organize calibration sessions, gather, analyze and communicate the results


• Work with management to prioritize business needs and deliver feedback related to team performance


• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions

• At least 12 months of customer service experience


• Superior Danish language skills and customer service mindset


• Good communication skills in English


• Ability to use the desktop computer system, Internet applications, and MS Office


• Familiarity with Google products (Google Maps, Google Cloud ecosystem - docs, sheet, slides etc.)


• Familiarity with Chrome OS & Android Operating systems


• Numerical and Analytical Skills would be an asset

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))


• Competitive monthly salary + 2 extra salaries per year


• [ Link removed ] : Bring a Friend and get up to €2.000 depending on the language


• Private Health Insurance


• Numerous benefits and discounts


• Full training by certified instructors


• Professional growth & [ Link removed ]


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• Free online Greek language courses


• State of the art premises, providing a great working environment with relaxing break areas


• Work for a [ Link removed ]  that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ]  to all, regardless of gender, ethnicity, religion, culture or age.

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, [ Link removed ] . No wonder Greece is a popular destination for tourists and expats alike.

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