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French Customer Service Cork job in Cork at Headhunt International

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French Customer Service Cork at Headhunt International

French Customer Service Cork

Headhunt International Cork City, IE Full Time
Required languages: English / French
€22,200.00 - €23,200.00 / year
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Competencies and Responsibilities:

● Customer Service - Operational Beauty is one of our client core values will resonate with you, making you attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day-to-day duties.
● Drive for Results - This role will bring a strong level of ownership for your personal
success in reaching your targets daily. You will go the extra mile to find
creative solutions to accommodate customer requests and part of your role in this
project, you will answer inbound calls and emails from customers in an efficient and
timely manner. You will troubleshoot, negotiate, and provide information and solutions to
customers and do so with the highest standards of professional customer care.
● Resilience- You will enjoy working in a dynamic fast paced environment where you are
ready to step outside your comfort zone from time to time. We believe there is no failure,
there are only opportunities to embrace and learn from new experiences as we move
forward. This role will bring a high level of accountability and you will thrive under
pressure.
● Communication - You will be able to communicate effectively and efficiently with all of our
users who are seeking your help or advice. Your communications skills are critical for
strengthening the relationships with our users. You will have contact with users through
inbound & Outbound calls, Chat and Email channels.
You are a perfect match to what we are looking for if you find yourself constantly striving for more
and doing your best every day to achieve excellent results
Requirements:
● Fluency in German & English (both written & verbal)
● Ideally will have third level education in one of the following; Journalism, Visual
Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities,
Commerce, Finance
● Previous support experience
● Excellent problem-solving abilities
● Empathetic and can communicate in a caring and friendly manner
● Strong time management skills and motivation to exceed expectations
● Enjoy working in a fast paced environment
● Strong team spirit with a passion and drive to help users and to deliver the best customer
experience
● Comfortable working with computers and phones and the ability to work with multiple
systems and the ability to learn and adapt to new ones
We offer:
Stable job - permanent employment contracts,
Relocation packages for candidates moving from outside Ireland
Multiple bonuses: performance based, language allowance
Great rewards for referring your friends: consistent bonuses and prizes International career - regular training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas!
Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Private medical insurance coverage (tenure based) - we work with one of the best
suppliers - VHI where you will benefit from a Professional Package
Bike to work tax relief
Pension scheme Maternity and Paternity leave Onsite Doctor

Our client recognizes and embraces the importance of values in our ever-changing
workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our
values:
● We embrace change and initiate opportunity
● We have a passion for growth
● We believe in spirited teamwork
● We have the courage to innovate
Our client we are committed to diversity and equitable access to
employment opportunities based on ability.
Job Type: Full-time
Job Types: Full-time, Commission, Permanent

Relocation
Competencies and Responsibilities: ● Customer Service - Operational Beauty is one of our client core values will resonate with you, making you attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day-to-day duties. ● Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets daily. You will go the extra mile to find creative solutions to accommodate customer requests and part of your role in this project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate, and provide information and solutions to customers and do so with the highest standards of professional customer care. ● Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. ● Communication - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results Requirements: ● Fluency in German & English (both written & verbal) ● Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance ● Previous support experience ● Excellent problem-solving abilities ● Empathetic and can communicate in a caring and friendly manner ● Strong time management skills and motivation to exceed expectations ● Enjoy working in a fast paced environment ● Strong team spirit with a passion and drive to help users and to deliver the best customer experience ● Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones We offer: Stable job - permanent employment contracts, Relocation packages for candidates moving from outside Ireland Multiple bonuses: performance based, language allowance Great rewards for referring your friends: consistent bonuses and prizes International career - regular training and international career opportunities Multilingual exposure - improve your spoken and written language skills Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas! Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long Private medical insurance coverage (tenure based) - we work with one of the best suppliers - VHI where you will benefit from a Professional Package Bike to work tax relief Pension scheme Maternity and Paternity leave Onsite Doctor Our client recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values: ● We embrace change and initiate opportunity ● We have a passion for growth ● We believe in spirited teamwork ● We have the courage to innovate Our client we are committed to diversity and equitable access to employment opportunities based on ability. Job Type: Full-time Job Types: Full-time, Commission, Permanent

Recommended Skills

Time Management
German Language
English Language
Communication
Coordinating With Others
Receptive
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Job ID: 39309