German L2 job in Cork at Sigmar Recruitment

German - Tech Support Eng

Remote

Working with a leading cybersecurity company who are looking to recruit 5 German Technical Support Engineers to join their team. The successful candidates must have Network Security experience and have IT certifications. He/she will deliver support experience to their customers and partners.

Duties include:
• Resolving customers’ product issues via phone, email and chat
• Build a strong and demonstrable knowledge of their products
• Solve problems and deliver a top-quality support experience to their customers
• Collaborate with the next tier of Support and other departments.
• Perform technical training and presentations of software and processes
• Create online help content to document helpful solutions for their customers

Skills and experience required:
• 3 years+ experience supporting customers via phone & email within an IT environment
• Fluent English and business level German language skills required
• Demonstrable knowledge of fundamentals of networking and systems principles
• Experience in troubleshooting protocols
• Professional certifications desirable

Excellent Salary and Benefits on offer

Please email your CV to email address removed> or call Marie on phone number removed> to discuss the role in further detail

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