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Service Desk Analyst with Swedish job in Warszawa at Wipro Technologies

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Service Desk Analyst with Swedish at Wipro Technologies

Service Desk Analyst with Swedish

Wipro Technologies Warszawa, PL Full Time
Required languages: English (Business Fluent) / Swedish (Business Fluent)
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Candidate profile:

  • University degree or High school degree with education in the field of computer science.
  • Prior experience in tech support, desktop support, or a similar role.
  • Fluent in both Swedish and English.
  • 1-3+ years of experience in IT support/Customer service role.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Good Customer relationship management skills.

 

 

What we are looking for:

  • Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
  • Understanding of Windows 7 & 10 operating system
  • Troubleshooting experience using remote control tools
  • Experience working with ServiceNow to log, track, close tickets

  • Roles and Responsibilities:

    • Providing Technical support to customers on phone or chats to solve their technical problems reported.
    • Identifying hardware and software solutions.
    • Troubleshooting technical issues.
    • Diagnosing and repairing faults.
    • Resolving network or computer issues.
    • Installing and configuring hardware and software.
    • Speaking to customers to quickly get to the root of their problem.
    • Providing timely and accurate customer feedback.
    • Talking customers through a series of actions to resolve a problem.
    • Following up with clients to ensure the problem is resolved.
    • Supporting the roll-out of new applications.
    • Providing support in the form of procedural documentation.
    • Managing multiple cases at one time.

Recommended Skills

  • Analysis
  • Information Systems
  • Reports
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