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German Speaking Team Leader IT-IS at TATA Consultancy Services

German Speaking Team Leader IT-IS

TATA Consultancy Services Budapest Full Time
Required languages: German (Business Fluent) / English (Advanced)
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* Apply to our German Speaking Team Leader position between 28th February and 31st March 2022 , join in 4 weeks, and we’ll honor you with a JOINING BONUS!

As a Team Leader your main goal is:

Lead a service desk team, which provides first-level IT support to the customer

Coordinate the operational tasks on a daily basis

Follow up on existing tickets and escalate unresolved cases to relevant support teams

Keep SLA’s and help the team to achieve the target KPI’s

Run and analyze operational reports

Ticket analysis and reporting

Understand quality requirements and aspects of the account and work according to those regulations

Perform technical trainings and update training materials

Learn and implement new technologies, tools, processes, and policies if required

Document and share best practices with other colleagues

Facilitate knowledge transfer whenever needed

These are some of the benefits you will enjoy:

Attractive salary & benefits 🤑

Private Health Insurance 💊

Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces 💆♀️

Job security 👍

Get in the shape: 24 hours free gym facilities 💪

Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions

Best diversity of workplace: 100+ Nationalities 🌍🌎🌏

Opportunity to volunteer in the corporate social responsibility

Opportunity to network with 500,000 associates in the organization

Work-life balance: Home office opportunities 💻

Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others… 📚

The key requirements for the role are:

A high school diploma

Speak German and English on a business level

Good understanding of the functionality of Microsoft Operating Systems

Prior experience in the IT field as a Service Desk Analyst (minimum 2 years), as well as, minimum of 2 years of experience in people management

… and main advantages would be:

Previous Team Leader experience

Advanced technical understanding of Microsoft applications and/or Business technology (Windows, Office, SFB, Outlook, O365, ActDir, SAP, CRM, ERP, etc.)

Technically competent with PC/LAN architecture

Thorough knowledge and understanding of TCP/IP

Contract type: full time, indefinite

Working hours: 40 hours/week in various shifts

Legal requirements: The candidate needs to be currently eligible to work in Hungary

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

Be part of a real multinational team and environment (100+ nationalities in TCS Hungary)

Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

Learn and develop soft and hard skills (1000+ internal training)

Additional Information:

In case of any questions feel free to reach out to [ Email address blocked ] , and we will be more than happy to contact you back.

Our data protection policy is as follows: [ Link removed ]

“Please only include in your CV information that is relevant for your application to this role"

Our recruitment team will carefully review all applications and will connect with those applicants that meet our current requirements.

Recommended Skills

  • Customer Service
  • Information Technology
  • Team Leading
Apply to this job.
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