Content Moderation Associate job in Dublin at Cognizant

Job Description:

● Verify and review information as per policy and guidelines.

● Follow all compliance and security measures relating to client data.

● Take action on process changes and updates and handle the same with proper research.

● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity       targets.

● Adhere to process norms and structure.

● Ability to gather information via outbound calls to businesses within specific country locations.

● Ability to work with a high degree of accuracy.

● Support users to make bookings/ reservations with various types of businesses

● Work with great attention to detail / content review

● Have an extensive exposure to customer service

● Work in a rapidly changing environment

● Work with high profile tech/ evolving AI

Application Criteria:

● Excellent communication skills and fluency Italian language

● Excellent attendance record

● Excellent timekeeping

● Ability to work rotating shift patterns over 7 days

● Ability to handle multiple tasks simultaneously

● Ability to work in a fast paced environment with minimal supervision

● Sense of ownership and pride in your performance and its impact on the team.

● Critical thinker and problem-solving skills

● Strong Team player

● Great interpersonal and communication skills

● Experience in data analysis and reports (not mandatory)

● Possess the ability to work in a team environment as well as independently

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.