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Service Delivery Manager (French / English) job in Iași at HCL Technologies

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Service Delivery Manager (French / English) at HCL Technologies

Service Delivery Manager (French / English)

HCL Technologies Iași, RO Full-Time
Required languages: English (Business Fluent) / French (Business Fluent)
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HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.


To fuel our growth, we are looking out for a dynamic Service Delivery Manager to join remotely our team.


We offer:

  • Competitive remuneration
  • Standard working hours Monday - Friday
  • Young and vibrant team environment
  • Opportunity to grow your career in a multinational company

Here PASSION & PROFESSION go hand-in-hand. | Discover HCL Technologies             

Responsibilities:

  • Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries.
  • Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers).
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base.
  • Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance.
  • Provides expert problem management support to high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
  • Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution.
  • Motivates, develops and mentors other service delivery employees and managers.
  • Directly coordinate employees (as appropriate to the country, client account and service line).

Requirements:

  • Experience of having successfully operated at prime customer contact level
  • Service delivery management experience having lead high quality service delivery to customer(s)
  • Business unit or contract budget ownership with experience of P&L management
  • ITIL aligned experience of having designed and implemented productivity as well as customer satisfaction improvements
  • Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
  • Experience working in a virtual environment
  • Strong presentation skills with experience of presenting to senior customer representatives
  • Proven experience of /supplier management
  • Very good level of English
  •  

What to expect if you join us:

  • The opportunity to work in a friendly environment in one of the leading multinational companies in the world;
  • Trainings, mentorship and ongoing development programs to help you grow as a professional.
  • Attractive career opportunities within the company offering both horizontal or vertical development;
  • A place where we value your personal and professional dedication and celebrate the success together;
  • Cooperative team and a dynamic work environment;
  • Entirely remote recruitment process;

Recommended Skills

Service Delivery
Problem Management
Service Quality
Strategic Business Unit
Mentorship
Governance
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