HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

To fuel our growth, we are looking out for a dynamic Service Delivery Manager to join remotely our team.

We offer:

Competitive remuneration
Standard working hours Monday - Friday
Young and vibrant team environment
Opportunity to grow your career in a multinational company

Here PASSION & PROFESSION go hand-in-hand. | Discover HCL Technologies

Responsibilities:

Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries.
Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers).
Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base.
Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance.
Provides expert problem management support to high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution.
Motivates, develops and mentors other service delivery employees and managers.
Directly coordinate employees (as appropriate to the country, client account and service line).

Requirements:

Experience of having successfully operated at prime customer contact level
Service delivery management experience having lead high quality service delivery to customer(s)
Business unit or contract budget ownership with experience of P&L management
ITIL aligned experience of having designed and implemented productivity as well as customer satisfaction improvements
Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
Experience working in a virtual environment
Strong presentation skills with experience of presenting to senior customer representatives
Proven experience of /supplier management
Very good level of English

What to expect if you join us:

The opportunity to work in a friendly environment in one of the leading multinational companies in the world;
Trainings, mentorship and ongoing development programs to help you grow as a professional.
Attractive career opportunities within the company offering both horizontal or vertical development;
A place where we value your personal and professional dedication and celebrate the success together;
Cooperative team and a dynamic work environment;
Entirely remote recruitment process;