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Team Manager - Client Interface job in Dublin at Cognizant

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Team Manager - Client Interface at Cognizant

Team Manager - Client Interface

Cognizant Dublin, IE Full Time
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Core Duties :

  • Manage a Team of Trainers and relevant support staff to deliver Client and Business program goals
  • Act as Client Single Point for Global Training inquiries providing timely and client centric solutions and further serve as liaison with Client for major program/ Workflow changes/ additions, escalations, etc.
  • Implement ongoing Continuous Improvement program within QA/Training Team
  • Create/Maintain Training team documentation and processes
  • Deliver regular KPI/Status Updates as requested internally and externally
  • Be a champion of change management at both direct span and program level
  • Ensure seamless and timely delivery of new projects/processes
  • Review and respond to information or process requests
  • Manage and conduct Global Calibration with QA/Training team involving all relevant stakeholders
  • Communicate status and developments within the QA/Training team to all relevant stakeholders
  • Provide day-to-day coordination of Training efforts with Operations and other functional areas 

Examples of deliverables:

  •  Fully Staffed and skilled Training team
  • Continuous Improvement program for the team to achieve and exceed client goals
  • 121 Management of staff to prevent or address performance issues
  • Regular reporting (Daily/Weekly/Monthly)
  • Quantitative and Qualitative input to regular internal and external meetings to highlight successes, challenges and opportunities for your span


Highly Desirable:

  • BA/BS or Demonstrable Equivalent Work Experience
  • Recognized Training Qualification
  • Lean/Six Sigma qualification and/or Data Analytics Certification
  • In depth understanding of Social Media Tools
  • Clear understanding of the challenges apparent in the ‘Knowledge Economy’
  • Training documentation creation and delivery
  • Client Communication, relationship building, consulting, and teamwork experience


  • 4+ years of People Management and service delivery experience
  • 2+ years of QA and Training Management experience
  • Full MS Office Skill to intermediate level
  • Familiarity with analytic tools (e.g. Tableau/Microsoft BI or equivalent)
  • Demonstrable Metric and KPI improvement actions
  • Working with cross functional and global teams experience
  • Experience in end to end performance management
  • Experience prioritizing internal and external (client) needs with data-based decisions and solutions
  • Program documentation experience
  • Process writing experience
  • Demonstrable experience identifying improvements using data-based information and implementing sustainable solutions
  • Experience with data analysis using differing sources and metrics
  • Global organization scale up/down and process implementation

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Recommended Skills

Product Quality Assurance
Analytic Applications
Data Analysis
Requirement Prioritization
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Job ID: 37229