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Collections Officer (f/m/x) - Estonian and Russian Speaker at Ferratum

Collections Officer (f/m/x) - Estonian and Russian Speaker

Ferratum Berlin, DE Full-Time
Required languages: English (Business Fluent) / Estonian (Business Fluent) / Russian (Business Fluent)
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Requirements:


  • Work experience in collections or customer service is beneficial
  • Fluent in spoken and written Estonian and Russian. German and English is beneficial
  • Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
  • Problem solving, conflict resolution and negotiation skills
  • Confident, driven and results oriented

Responsibilities:


  • Phone calls and e-mails to customers that are past due
  • Negotiating and motivating customers to repay their debts
  • Interview reasons for delays in payments
  • Constant monitoring of payment agreements
  • Finding and updating data to debtors (skip tracing)
  • Registering in computer programs Collections activities
  • Other tasks assigned by the line manager


Recommended skills

Collections
Computer Literacy
Customer Support
English Language
Estonian Language
Russian Language
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