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German Customer Service - WFH Ireland based -
About the job
Want to be part of the customer service team for the No.1 Sports brand in the world?
You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.
Want to be part of a friendly, international and sociable team who enjoy working together to deliver that exceptional service that is expected from a world leader in sportswear? All whilst living in one of Europe’s most vibrant cities?
Don't miss out on this great opportunity to join the customer service team for the No.1 sports brand in the world!
Objective:
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.
You will be responsible for but not limited to:
- Offering customer service to end users/dealers in relation to a wide range of products
- Answering emails from customers/dealers
- Ensure customer satisfaction by providing timely and accurate information.
- Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
- Leaving Cert or High School Education
- Fluency in German and English language
- You have strong typing and PC skills
- Software related knowledge and aptitude a plus
- Willing to work flexible hours
- Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
- You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
- You are interested in sports and you enjoy different sports activities
- Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
We offer you:
- An exciting full time job in an energetic international environment
- Excellent company benefits and company discounts, as well as discounted Gym membership, phone plan and dental plan
- Possibilities for career development and promotions
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the Republic of Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
- Exhibiting excellent customer service skills
- Take incoming and outgoing telephone calls from customers requesting customer service
- Answering incoming phone calls from customers
- Providing excellent customer service to clients
- Providing customer service and sales support
- Responding to customers needs, acquiring new customers, processing orders and assisting with customer enquiries
- Answering inbound calls to provide exceptional customer service to consumers
- Deliver exceptional service to customers
- Cultivate effective customer relationships that foster customer satisfaction
- Assist customers in answering questions, and resolving complaints or concerns by identifying issues and providing excellent customer service
- Handling incoming calls from customers and dealing with all queries efficiently and in a professional manner
- Delivering world-class customer service
- Measured after each customer contact
- Providing support via phone to customers
- Responding to customers needs, acquiring new customers, processing orders and assisting with customer inquiries
- Provide exceptional customer support to customers via phone, chat or email
- Assisting customers with inquiries via phone
- Present a service menu of recommended maintenance services to every service customer
- Take pride in the level of customer service
- Responding to enquiries for new and existing customers
Recommended Skills
- Attention To Detail
- Communication
- Coordinating
- Courtesy
- Customer Satisfaction
- Customer Service