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Customer Service Representative with English and Finnish
Conectys
Poznań, Poland, PL
Full-Time
Required languages: English (Advanced) / Finnish (Business Fluent)
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You come with:
- A C1 level of Finnish, both written & spoken
- A B2 level of English, both written & spoken
- Proficiency with Microsoft Office applications, especially in Excel
- Web-based applications and database operating acquaintance and skills
- Technical understanding
We have for you:
- Relocation bonus (if applicable)
- Multicultural environment
- The office located in the city center
- Private medical healthcare (Medicover)
- Meal tickets (Sodexo lunch pass)
Your day in Conectys:
- You will provide best-in-class customer service and problem resolution to customer queries;
- You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution;
- You will initiate, manage, answer, and solve customers’ queries;
- You will professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact (e.g., first call – accurate solution);
- assists all customer queries by offering precise, concise, complete, and within the agreed terms.
Recommended Skills
Microsoft Excel
Microsoft Office
Web Applications
Finnish Language
Databases
Expediting
Job ID: CSX666